At Akhada Sports (akhadasports.com), we strive to ensure your complete satisfaction with your purchase of traditional Indian sports equipment including Malkhamb, Gada, Indian Clubs, and other akhada training products. This policy outlines the terms and conditions for returns, refunds, and cancellations.
You must raise a request within 24 hours after receiving the product.
To be eligible for a return or refund, you must initiate the return request within 24 hours of receiving the product. Requests raised after this time period may not be accepted unless there are exceptional circumstances such as defective or damaged products.
To initiate a return request, please contact our customer care team with your order number, product details, and reason for return. You can reach us through the contact information provided on our website.
The following conditions must be met for your return or refund request to be processed:
A proper unboxing video must be taken at the time of receiving the product. This video should clearly show:
The unboxing video is essential for processing your return request and helps us understand the condition of the product upon delivery. Please ensure the video is clear, well-lit, and shows all relevant details.
The product must be in its original, unused condition with all original accessories along with the original packaging.
This includes:
Products that have been used, damaged by the customer, or are missing original packaging/accessories may not be eligible for return or refund.
Some products may offer a replacement or a refund as per specific product criteria defined on the product description.
The availability of replacement or refund options depends on the specific product and will be clearly mentioned in the product description page. Please review the product details before making a purchase to understand the return options available for that specific item.
Replacement: If a replacement is available and approved, we will send you a new product of the same model and specifications. Replacement products will be shipped after we receive and verify the returned product.
Refund: If a refund is approved, the amount will be processed to your original payment method within 7-10 business days after we receive and verify the returned product. Refund amount will exclude any shipping charges unless the return is due to our error or a defective product.
The following process applies to all refund requests:
The request for refund shall be validated by the customer care of the Company.
Our customer care team will review your return request, including:
You will be notified of the validation outcome via email or phone. If approved, you will receive return instructions and a return authorization number.
The refund shall only be processed only after confirmation is received from the third party seller concerned in respect to the condition/packaging of the product.
For products sourced from third-party sellers or suppliers:
This additional verification step helps maintain quality standards and ensures fair processing for all parties involved.
Return shipping costs and arrangements will be communicated to you upon approval of your return request. In cases where the product is defective, incorrect, or damaged due to shipping, we will bear the return shipping costs. Otherwise, return shipping charges may apply.
Certain items may not be eligible for return including:
For return requests, refund inquiries, or assistance with the refund and cancellation process, please contact us:
Website: akhadasports.com
Our customer care team is available to assist you with your return and refund requests. Please have your order number and unboxing video ready when contacting us.
Last Updated: March 02, 2026
This Refund and Cancellation Policy is effective as of the date of your purchase from akhadasports.com.